Applying for public assistance can feel overwhelming, especially when you’re already facing financial hardship, unemployment, or family emergencies. The good news? York County Human Services makes it easier for individuals and families to access the support they need — with clear steps, dedicated caseworkers, and a variety of life-improving programs.
This guide breaks down the public assistance process into simple, actionable steps — so you can focus less on paperwork and more on getting back on your feet.
Understanding Public Assistance Programs
What Is Public Assistance?
Public assistance refers to government-funded programs that provide financial, nutritional, medical, and housing help to eligible residents. These programs are designed to support low-income families, seniors, individuals with disabilities, and others in crisis.
Types of Help Available in York County
York County offers a variety of assistance programs, including:
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SNAP (Supplemental Nutrition Assistance Program) – monthly food benefits
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TANF (Temporary Assistance for Needy Families) – cash assistance for families
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Medical Assistance (Medicaid) – health coverage for eligible individuals
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LIHEAP – heating and energy cost relief
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Child Care Works – subsidized child care for working parents
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General Assistance – emergency support for housing or utilities
Each program has its own requirements and benefits. Our staff helps you identify which programs are right for you.
Step 1: Check Your Eligibility
Who Can Apply?
Eligibility depends on a variety of factors:
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Household income and size
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Age and disability status
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Employment or job-seeking status
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Family circumstances (e.g., single parent, senior, person with a disability)
You don’t need to figure it out alone. Our intake staff can help you pre-screen your eligibility in person or over the phone.
Where to Check
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Visit the COMPASS website (Pennsylvania’s official benefits portal)
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Call York County Human Services directly
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Stop by a local office for walk-in assistance
Step 2: Gather Required Documents
To apply for assistance, you’ll typically need:
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Photo identification (ID card, driver’s license)
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Social Security numbers for all household members
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Proof of income (pay stubs, unemployment benefits, etc.)
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Rent or mortgage documents
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Utility bills
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Bank statements (if applicable)
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Medical information (for disability or health-related programs)
Having all paperwork ready helps speed up the application process.
Step 3: Submit Your Application
How to Apply
There are multiple ways to submit your application:
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Online via COMPASS: https://www.compass.state.pa.us
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In-person at York County Human Services
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By phone with a caseworker
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Through a partnering community organization or shelter
Applications are typically processed within 30 days, and you may receive temporary assistance in the meantime.
Step 4: Attend an Interview (If Required)
Some programs require a brief interview — either by phone or in person — to confirm details.
During this step, you may be asked:
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Questions about your income and expenses
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Household changes (births, deaths, job loss)
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Any documentation that’s missing or unclear
Our caseworkers will guide you through the process with respect and care.
Step 5: Receive Your Benefits and Ongoing Support
Once approved, you will begin receiving benefits through:
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EBT cards (for SNAP and TANF)
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Direct deposit (for cash benefits)
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Referral to healthcare providers or utility companies
You’ll also be connected to other helpful programs like job training, housing resources, and transportation help.
Stay Up-to-Date
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Report any income or household changes
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Renew your benefits annually or as required
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Stay in contact with your caseworker for help or questions
Keeping your information updated ensures no interruption in your assistance.
Community Partners Who Can Help
If you need help applying or understanding your benefits, York County collaborates with trusted local partners, including:
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Community Progress Council
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Catholic Harvest Food Pantry
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Bell Socialization Services
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YWCA and domestic violence shelters
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Local libraries and senior centers
These organizations provide computers, translation, transportation, and personalized help for applicants.
Frequently Asked Questions
Can I apply for more than one type of benefit?
Yes. Many residents receive both food and medical assistance, or housing help alongside child care subsidies.
How long does approval take?
It usually takes 30 days, but emergency cases may be expedited within 7 days.
What if I’m denied?
You have the right to appeal. Our caseworkers can help you file an appeal or correct errors in your application.
Is there help for non-English speakers?
Yes. Translation services and bilingual staff are available in many locations.
Can I apply if I’m homeless or have no permanent address?
Yes. You can use a shelter address or local service provider as a temporary mailing address.
